Frequently Asked Questions | Aapka Furnishing
SHIPPING
How long will it take to get my order?
Orders typically ship within 7-10 business days after processing. Delivery times depend on your location, and you will receive an estimated delivery time once your order is shipped.
How long does order processing take?
Order processing typically takes 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking information.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier's website
RETURNS/EXCHANGES
Which products can be returned?
We accept returns on most of our products, including curtains, cushion covers, and other home furnishing items. However, items that have been used, washed, or altered in any way are not eligible for return. Please check our full return policy for more details.
How long does the return period last?
You can return your items within 7 days from the date of delivery. If the return period has expired, we will not be able to process the return.
What does the return process involve?
To initiate a return, simply contact our customer service team via email or through the contact form on our website. Once your return request is approved, you will receive instructions on how to ship the product back to us.
How are returns issued?
Returns are issued as a store credit, which you can use for future purchases. Alternatively, in some cases, we may offer a refund to your original payment method, depending on the circumstances.
How are returns shipped back?
To return your item, please pack it securely in its original packaging (if possible). We will provide you with a return shipping label. Return shipping costs may be deducted from your refund or store credit, depending on the reason for the return.
What is the exchange process and when are exchanges an option?
We offer exchanges for items that are defective or damaged upon delivery. If you want to exchange a product for a different size, color, or style, please contact us within 7 days of receiving your order, and we will guide you through the exchange process.
Can I return or exchange my curtains if they don’t fit?
Yes, we accept returns or exchanges within 30 days of delivery, provided the product is in its original condition. Please refer to our Returns Policy for details.
What is your return/exchange policy?
At Aapka Furnishing, we want you to be fully satisfied with your purchase. If you need to return or exchange an item, please refer to our detailed Return & Exchange Policy for the full process and guidelines. We cover aspects like eligibility, timelines, and how to initiate a return or exchange, ensuring that the process is clear and straightforward.
If you have any further questions or need assistance, our customer support team is happy to help!
TRANSACTIONS/PAYMENTS
What payment methods do you accept?
We accept:
- Credit/Debit Cards
- UPI Payments
- Net Banking
- Wallets (Paytm, PhonePe, etc.)
- Cash on Delivery (COD) for select locations
PRODUCTS
What types of curtains do you offer?
We offer a wide range of ready-made curtains, including bedroom curtains, window curtains, blackout curtains, and those with floral or watercolor designs.
How do I measure my windows for curtains?
We provide a detailed Curtain Measurement Guide to help you find the perfect fit.
What materials are used in your curtains?
Our curtains are crafted from high-quality fabrics, including cotton, polyester blends, and eco-friendly options like organic and recycled materials.
How do I care for my curtains?
Most of our curtains are machine washable on a gentle cycle. For specific care instructions, please check the product label or our Curtain Care Guide.
WARRANTIES/GUARANTEES
What is the exchange process and when are exchanges an option?
We offer exchanges for items that are defective or damaged upon delivery. If you want to exchange a product for a different size, color, or style, please contact us within 7 days of receiving your order, and we will guide you through the exchange process.
MISCELLANEOUS
Do you offer gift packaging options?
Yes, we offer gift packaging for most of our products. You can select this option during checkout, and we will ensure that your order is beautifully wrapped and ready for gifting.
How do I cancel or modify an order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We can only modify or cancel orders that have not yet been processed or shipped.
How can I contact customer support?
You can reach us via email at info@aapkafurnishing.com or through our Contact Us page. We're here to help!